Terms and conditions

1. Copyright

MUSELINE is protected by copyright law. The content of the website www.muselline.com, is the property of MUSELINE including information, texts, images, graphics, symbols, programs, scripts, etc. Data on the website and on the server may not be used without the written consent of the owner. Their use without MUSELINE’s consent is punishable according to the legislation in force. Pictures of products in the online shop may only be used with the written consent of MUSELINE.
Please report any copyright infringements to contact@muselline.com

2. Featured products and prices

All products are checked for quality and checked for any problems or defects before being sent to the customer.
Although we try to give as accurate a picture as possible of the colours of the products, the existence of a wide range of monitors means that some colours may be slightly different from the original. The prices shown on the www.muselline.com website include VAT. The total price of an ordered product includes the price of the product and the shipping costs (including VAT). The final price is subject to change if the delivery charges increase or if it is a locality outside the courier network coverage area. Prices may change at any time without prior notice. The final price may change if it is proved that it was wrongly displayed on the website, due to an unforeseen error in the system, in which case the buyer will be notified by phone or e-mail (according to law 287/2009 art 1665).

3. Delivery conditions

The products ordered on the shop www.muselline.com are delivered only by express courier to the customer’s address. We do not work with Posta Romana.
The delivery time is 3-5 working days from the moment the availability of the ordered product is confirmed. Delays may occur for various reasons: legal holidays, bad weather conditions, technical problems independent of MUSELINE.
Orders received on Friday after 17.00 will not be processed until next week, Monday morning.
Deliveries are made only on working days, Monday to Friday. The courier company that delivers your order will contact you to arrange delivery details.

4. Methods of payment

Payment on delivery / cash on delivery: you pay cash, directly to the courier upon delivery of the parcel.Online payment by bank card: VISA and MASTERCARD are accepted.
Online payments are processed through the NETOPIA PYMENTS payment system, which involves making payments via cards in a secure environment.
Orders paid online by card are validated only after stock confirmation. They are not automatically considered valid. The confirmation of the stock will be done by an email to you. Money is only transferred when the product is confirmed and invoiced.
For orders paid online, if the payment is not made within 4 hours after placing the order, it will be automatically cancelled from the system, with payment status failed.

5. Return policy

According to the provisions of GEO 34/2014 on consumer protection in the conclusion and performance of distance contracts: “The consumer has the right to notify the trader in writing that he withdraws from the purchase, without penalty and without giving any reason, within 14 days of receipt of the product or, in the case of services, of the conclusion of the contract”.
If you wish to return the purchased products, MUSELINE guarantees the return of the money within the period provided by law, i.e. 14 days from the date of receipt of the last product of the order or the request for another product for exchange, for a minimum of the value of the returned product.
When preparing the package for return, the customer must ensure that the product ordered is accompanied by the rest of the products received with the order (promotional materials, marketing materials, labels, etc.).
The product will be returned in its original packaging, i.e.: shipping box, gift box.
At the time of receipt of the return, if the gift packaging/promotional materials/marketing materials are damaged, we reserve the right to refuse the return or to request/withhold the cost of the return.
We reserve the right to refuse the return in the following cases:
The product shows signs of wear, defects caused by the buyer.

Register the return request on www.muselline.com, fill in the order number (without #), the email address from which the order was placed and the reason for return.

If you were not logged into your account when registering your order click here.
Below you can find the methods by which you can organize the return:
If you wish to exchange the returned product for another one available in stock, please notify us in writing at contact@muselline.com to reserve the new product. The return costs will be borne by the customer and the costs of delivery of the exchange product will be borne by MUSELINE.
Send the return order together with the included return form to the online shop address: str. Crangului nr.17 , Dej , Cluj county .

Download and fill in all the data in the Return Form with a CLICK HERE
The direct costs of returning the products are borne by the buyer. It is necessary that the original product is sent to us by a courier organized by you (apart from Posta Romana – with the exception of Prioripost express courier service).
If you have received a defective product or a product other than the one ordered, please send your request in writing to contact@muselline.ro, within 48h from the reception of the parcel, together with the photos of the received products. The return in this case will be organized by MUSELINE.
Return parcels sent without a Return Form included may cause delays in processing refunds.
Attention! We do not accept returned parcels with cash on delivery. We only receive return parcels for which the return postage has been paid by the sender (customer).
Note: We reserve the right not to honour orders placed by persons who have made more than 6 returns in the last 12 months of the current year.

6. Product guarantees

MUSELINE offers you a warranty certificate valid for 365 days from the purchase of the product. In order to benefit from the guarantee, the product must be presented in its original packaging with everything that accompanied it, the guarantee certificate and a copy of the invoice. The warranty is offered for defects not attributable to the consumer, provided that the recommendations for use and maintenance are followed. In the event of a complaint, please contact us online at contact@muselline.com. Keep the invoice as proof of purchase and the warranty card.

7. Data confidentiality

MUSELINE guarantees the confidentiality of customer data. These data, provided when creating an online account, will be used for the purpose for which they were requested (marketing of products) and for the promotion of MUSELINE promotions, events, benefits and news.
We recommend that you take care of your account login details and do not disclose them to anyone. MSELINE does not assume responsibility if another person gets hold of your password and accesses your account in an unauthorized way. MUSELINE assumes no liability if personal data is altered or stolen by unauthorized persons. Unauthorized access to the site, content, pictures, personal data of users or the server is considered fraud. This will be investigated as such by the competent authorities. The MUSELINE brand, online shop and products cannot be associated with anything that may be in contradiction with the MUSELINE status and interests. The website www.muselline.com may be accessed for personal use. The site may not be exploited for any other purpose and may not be copied in whole or in part.
If you have any data protection issues/suestions, please send an email request to contact@muselline.com or consult the Privacy Policy.

8. Final provisions

A potential conflict between MUSELINE and a buyer will be resolved amicably. If this is not possible, then the legal provisions and the Romanian courts will be taken into account for the resolution of the conflict.
To contact the MUSELINE online shop, you can find us at 07430464140 from Monday to Friday between 9:00 and 18:00 and at contact@muselline.com. The website www.muselline.com, called MUSELINE is owned by SC MUSELINE SRL, J12/2584/2023 and CUI 39400843, ROXXXXXXXXXXXXXXX, at Banca Transilvania. Registered office: str.Crangului nr.17 Dej.